Have fun and be challenged at a dynamic company. Full-time positions are eligible for a comprehensive benefits package including but not limited to, paid time off, medical/dental coverage, FSA and 401k. Part-time positions are eligible for paid time off, dental coverage, FSA and 401k. Please direct inquiries to webjobs@cdsreg.com.

Contact Center Representative

Variable Hours

Responsible for answering incoming event related telephone calls, emails and web-based chats for the Contact Center.

Input data accurately into the computer by using department standards and show specifics. Fluent Spanish skills not necessary but a definite plus!

Essential Functions:

    1. Answers incoming event phone lines promptly, courteously and correctly; answers questions, researches and resolves problems, and provides information in a clear and concise manner.
    2. Responds to emails and chats accurately, professionally and within department standards.
    3. Utilizes and understands data entry notes to accurately enter in data by event.
    4. Updates client FAQ daily for reporting purposes.
    5. Follows up on customer inquiries and research to assure satisfactory completion, via phone and email.
    6. Remains current on changes in show facts, event notes, policies, procedures and product offerings.
    7. Knows and understands individual trade show components for attendees and exhibitors.
    8. Works with other Contact Center Representatives to ensure that daily information requests are fulfilled and that files are kept current.
    9. Performs additional clerical duties and projects as assigned.

    Required Skills:
    Ability to multi-task, using multiple screens, databases and web pages while engaging with customers. Must have strong interpersonal skills as well as excellent verbal and written capabilities. Data entry and keyboarding skills (40 WPM) are required. Individual must have a pleasant telephone voice and manner. Must be detail oriented and comfortable with high call volumes, with daily and weekly deadlines. Must be able to sit for extended periods of time.

    Education and Experience:
    High School Diploma or equivalent, and at least one year experience in a customer service position.

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.NET Software Developer - MVC


Developer for a new SaaS event registration product built on .NET MVC (C#, ASP.NET, SQL Server 2014).

Works within a scrum team to design and develop software products in the Microsoft .NET environment; creates technical documentation for developers and works with Product Owner to develop end user documentation.

Essential Departmental Functions:

  1. Serve as mid-level or senior-level developer for a small, senior product development scrum team.
  2. Participate in the development of a next-generation SaaS platform, primarily built upon Asp.Net MVC, Asp.Net Web Api, and SQL Server 2014 technologies. Said platform with include multiple component including but not limited to data model and persistence layer, web-services based business tier, business rules engine, UI tier, and integration components.
  3. Help establish best-practice development standards by working with developers both within the core team and without.
  4. Work with QA engineers to develop testing protocol to identify and correct defects.

Skills Required:

  1. .NET/ Asp.Net MVC development skills (C#).
  2. Excellent interpersonal skills and oral/written communication.
  3. Ability to handle challenging situations and multiple tasks simultaneously while performing within tight time constraints.
  4. Creative problem solving skills a must.
  5. User Interface design and development a plus.
  6. Experience designing and developing multi-tenant SaaS products preferred.

Technical Skills Required:

  1. Minimum 10 years end-to-end web development experience.
  2. Minimum 5 years experience with C# and web development frameworks. Experience with .NET MVC 4+ required.
  3. SOA, web services, REST.
  4. Familiarity with client-side technologies including but not limited to HTML, CSS and JavaScript libraries/frameworks such as jQuery, jQueryUI, Bootstrap, and Angular. Experience with HTML5 and responsive web design preferred.
  5. Minimum 5 years experience with relational database design and development (SQL Server).
  6. Experience working in agile/scrum programming environment.

Education and Experience:
Four-year college degree in Computer Science or a related field, or equivalent experience is required.

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Software QA Automation Engineer


Performs manual and automated testing of both web and product development deliverables.

Essential Functions:

    1. Prepare high-level functional test plan documents for product development.
    2. Design automation framework both within QA and for departments outside of QA.
    3. Perform hands-on functional and automated product testing, problem reporting and issue resolution.
    4. Create and maintain automated test scripts.
    5. Prepare detailed test cases for product development and maintain regression test suites.
    6. Document all test issues in defect tracking software.
    7. Participate in client discussions and webinars for requirements, design reviews, and change request updates.
    8. Assist Engineering teams in troubleshooting issues identified in testing.
    9. Install and deploy software onto QA environments using a variety of tools and methods.
    10. Work closely with Manual tester to define new requirements for test automation.
    11. Work with Product Development and Business Team in establishing and maintaining quality standards for all new product development and enhancements.
    12. Assist with Sales, Product Development and Business Team in product designs for new enhancements Submit daily, weekly, and monthly status reports of projects to management.
    13. Provide technical support to internal employees and external clients.
    14. Mentor and train other members of the QA team on automation.
    15. Other duties as assigned by department manager.

    Required Skills:

      1. Minimum of 5 years of experience in Software Quality Assurance with a focus on implementing and designing automated test scripts, and ideally performance tests, in a fast paced, agile development environment .
      2. Experience designing building automation framework.
      3. 1-2 years of SQL; ability to write queries to test database.
      4. Demonstrated skills in team building, influencing, and improving overall team quality.
      5. Excellent oral and written English communication skills.
      6. Experience understanding business needs and converting manual test cases to automated tests; writing and coding for test harness.
      7. Experience with black box and white box testing.
      8. Highly motivated self-starter, but team player who works well on cross-functional teams.
      9. Strong analytical skills and ability to portray information in a logical and well organized manner.
      10. Proven record of developing strong, positive relationships with the software development team, especially developers and business analysts.
      11. Strong work ethic and commitment to the client solution and deliverables.
      12. Strong technical person with the ability to perform under pressure and adhere to deadlines.

      Other Skills (nice to have):
      Experience designing and executing performance testing plans as required within web development and product development; Experience preparing performance testing reports with results and recommendations to team and management; Experience with Selenium and C# development for automation.

      Bachelor's degree in Computer Science or equivalent.

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Web Developer

Contract Onsite

The Information Services Web Developer serves as the primary technical point of contact for all client events they are assigned.

In addition to completing a major portion of the technical tasks for the event, the Web Developer serves as the technical team leader and assists in the priority management of technology.

Essential Functions:

    1. Build, test and deploy client event web registration sites.
    2. Serve as the primary technical contact for events and clients.
    3. Act as CDS liaison for technical issues.
    4. Import, revise and build databases as required.
    5. Other duties as assigned by department manager.

    Essential Show Team Functions:

    1. Attend all event-specific and company meetings.
    2. Primary point of contact for onsite staff for assigned events.
    3. As needed, travel to shows in support of client events.
    4. Provide custom configurations and support as required.

    Required Skills:
    Must have excellent organizational, analytical, customer service, written and oral communication skills. Attention to detail and analytical abilities required. Individual must have excellent interpersonal skills required to interact with clients, colleagues and all management levels. Ability to handle stressful situations, multiple tasks simultaneously and perform within tight time constraints is crucial. Must be a team player and produce high quality “readable” code.

    Technical Skills Required:

    • Web development and legacy code maintenance
    • Classic ASP (VB Script), JavaScript, HTML, CSS proficiency
    • Proficiency in other web scripting languages is a big benefit
    • PHP, Ruby, Python, Perl
    • Experience using contemporary Web Development languages, frameworks and practices
    • HTML5, CSS3, Javascript libraries (jQuery)
    • ASP.Net, C#, ASP MVC
    • Microsoft SQL Server development
    • Comfortable creating stored procedures
    • Software testing methodologies; Source Control Systems (SVN, GIT or others)


    Education and Experience:
    Four-year college degree or equivalent industry experience is required. Web site team authoring, team programming experience is preferred.

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Web Application Integration Specialist


Responsible for implementing recurring batch and real-time integrations for event registration systems.

Examples include integrations with event housing (hotel reservation) systems, social media tools, and membership management systems such as iMIS and Personify. Work closely with Web Developers on implementing integrations into registration websites. Own integrations once they are rolled into production and maintain documentation and any operational enhancements or fixes.

Essential Department Functions:

  1. Work with clients to gather integration requirements and determine and/or recommend best methods for integrating systems.
  2. Document integration requirements and specifications.
  3. Set up and support a variety of integrations using various technologies.
  4. Serve as the primary technical contact for assigned integrations.
  5. Once integrations are live, work with 3rd parties if troubleshooting/support is require.
  6. Attend any required integration-specific and company meetings.
  7. Primary point of contact for onsite staff for assigned integrations.
  8. For specified events travel to shows to provide onsite technical support.
  9. Provide custom configurations and support for our clients as required.
  10. Other duties as assigned by department manager.


  1. Minimum of 2 years of experience working with relational databases, MS SQL Server.2000-2008, Transact-SQL, and SQL Stored Proceduress.
  2. XML, JSON, knowledge of web services (SOAP and REST).
  3. Web scripting languages (VBScript/ASP, and/or PHP).
  4. MS Office with a focus on Excel and Access.
  5. .Net and front end web development skills (HTML, JavaScript, CSS) is preferred.
  6. ETL experience with SSIS or other tool is preferred.

This is a technical position that requires excellent organizational, analytical, customer service and attention to detail skills. Individual must possess excellent written and oral communication skills. The ability to handle stressful situations and perform multiple tasks simultaneously, and within tight time constraints are required.

Education and Experience:
Two-year technical degree or equivalent industry experience is required.

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Position summaries outline the general nature of the duties and requirements of each position. Convention Data Services (CDS) reserves the right to change, modify or amend the duties and requirements of the position as needed. CDS is an EQUAL OPPORTUNITY EMPLOYER and does not discriminate against any applicant because of race, color, religion, national origin, sex, age, disability, marital status, sexual orientation or any other class protected by Federal, State, or Local law.