Essential Functions:

1. Answers incoming event phone lines promptly, courteously and correctly; answers questions, researches and resolves problems, and provides information in a clear and concise manner.
2. Takes registrations over the phone and performs automated data entry.
3. Follows up on customer inquiries and research to assure satisfactory completion.
4. Remains current on changes in show facts, policies, procedures and product offerings.
5. Knows and understands individual trade show components, attendees and exhibitors so that individual is well informed and accurate when providing information.
6. Works with other Call Center Representatives to ensure that daily information requests are fulfilled and that files are kept current.
7. Performs additional clerical duties and projects as assigned by the Call Center Coordinator or the Order Processing Supervisor.

Required Skills:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Individual must have strong interpersonal skills, be detail oriented and have excellent verbal and written capabilities. Data entry skills and personal computer experience is required with proficiency with Microsoft Office. Individual must have a pleasant telephone voice and manner. Minimum one year of experience in a customer service position.

Education and Experience:
High School Diploma or equivalent.

The Data Analyst serves as the secondary technical contact and works in conjunction with the Web Developer to ensure that all database-related tasks are completed in an accurate and timely manner for CDS clients. Works directly with Data Entry Representatives on assigned shows.

Essential Functions:

1. Database imports, cleaning and database setups as required.
2. Develop Data Entry Notes for company wide use.
3. QC Databases as part of the Event Team.
4. Provide Weekly and Final Reports for clients.
5. Provide Custom Reports as needed.
6. Provide ongoing support and training to new employees.
7. Attend all event-specific and company meetings.
8. Other duties as assigned by department manager.

Required Skills:
Candidate must have excellent organizational, customer service, and attention to detail skills as demonstrated by work history and performance. Individual must have excellent interpersonal skills required for external and internal communication at all levels. Must have the demonstrated ability to handle stressful situations, multi task, and perform within tight time constraints.

Required Technical Skills:
Must be proficient in Microsoft Excel with Microsoft Access skills preferred.
Technical Skills Preferred: Microsoft Access

Education and Experience:
Technical School Certificate, two-year college degree or equivalent industry experience or is required.

Essential Departmental Functions:

1. Responsible for the data integrity of CDS MS SQL client databases including specific client requests for custom reporting, data collection, as well as support of operational processes.
2. Recommend enhancements to prevent data integrity issues in CDS applications.
3. Responsible for quality assurance testing of CDS websites, merges, and email blasts.
4. Responsible for documentation of all database related event notes.
5. Attend applicable event meetings to determine needs and client expectations.
6. Work collaboratively with CDS management team to ensure operational synergy between all departments. Take an active role in CDS manager meetings.
7. Manage daily department operations.
8. Provide ongoing training and development of technical employees; write performance reviews within CDS guidelines.
9. Prepare annual budget for the Data Integrity department.
10. Other duties as required.

Required Skills:
Must have excellent managerial, organizational, analytical, and technical skills as demonstrated by work history and performance. Excellent written and oral communication skills are required. Must possess the interpersonal skills required to interact with clients, staff and others at all management levels. Must have the demonstrated ability to handle stressful situations professionally, multi task in an environment with changing priorities, and perform within tight time constraints. Must have extensive MS SQL, Access and MS Office experience as well as software testing methodology skills. SQL 2008 programming experience is preferred.

Education and Experience:
Four-year college degree or equivalent industry experience is required. Five years of demonstrated management experience is required.

Each client event is a customized web application with a proven ASP code base and a standard SQL Server 2000/2005 database structure.

Essential Departmental Functions:

1. Serve as the primary technical contact for assigned events and clients.
2. Act as CDS liaison with the client for technical issues.
3. Build, test and deploy client web sites.
4. Other duties as assigned by department manager.

Essential Show Team Functions:

1. Attend all event-specific and company meetings.
2. Primary point of contact for onsite staff for assigned events.
3. Provide custom configurations and support for our clients as required.

Required Skills:
Excellent organizational, analytical, customer service and attention to detail skills are a must. Must possess excellent written and oral communication skills as well as the interpersonal and leadership skills required to interact with clients, account managers, registration managers, and others at all management levels. Must be able to work in a fast paced environment and perform multiple tasks simultaneously within tight time constraints.

Technical Skills Required:

1. A minimum of 2 years experience developing database driven websites, preferably using Microsoft technologies.
2. Web development using ASP/VB Script, PHP, JavaScript, T-SQL, CSS and SQL 2005/2000 server.
3. Working knowledge of IIS 5.0/6.0 in a Windows 2000/2003 environment.
4. Basic SQL 2000/2005 server administration skills (creating tables, store procedures, using DTS) are a plus.
5. Knowledge and use of Web Services a plus.
6. Experience with AJAX programming a plus.
7. Web site team authoring and team programming experience is preferred.
8. Familiarity with the software development life cycle using a Source Control product is desired.
9. Some travel may be required.

Education and Experience:
Four-year college degree or equivalent industry experience is required.