Have fun and be challenged at a dynamic company. Full-time positions are eligible for a comprehensive benefits package including but not limited to, paid time off, medical/dental coverage, FSA and 401k. Part-time positions are eligible for paid time off, dental coverage, FSA and 401k. Please direct inquiries to webjobs@cdsreg.com.

Contact Center Coordinator


Researching and disseminating event information needed to train the Contact Center Representatives.

Responsible for researching and disseminating event information needed to train the Call Center Representatives for quality call handling. Act as coach and supervisor to Call Center staff. Work with Manager to identify trends and create solutions for process improvements and job satisfaction. This position requires direct client contact. Generally, travel is not required.

Essential Functions:

    1. Maintain event email boxes and respond to all inquiries.
    2. Provide daily support for online Chat by responding to inquiries.
    3. Research/update online abstracts/tools and disseminate event specific information needed for contact center staff to be able to respond to callers inquiries.
    4. Assist with training staff on contact center policies and procedures and contact center event specifics.
    5. Assist with maintaining: contact center procedures, quick reference guides, out of office schedules, and online tools.
    6. Responsible to update event journals post event.
    7. Participate in reporting feedback for employee annual reviews.
    8. Manage contact center queues effectively to ensure service levels.
    9. Manage and respond to telephone and email issues within company.
    10. Assist with QC of attendee websites and emails before live dates.
    11. Attend and participate in Overview, Database and Implementation meetings for all assigned Contact Center events.
    12. Assists with accepting incoming calls for all events promptly, courteously. Provides accurate and detailed answers to attendee and exhibitors; researches and resolves problems, and communicates information in a clear and concise manner.
    13. Takes registrations over the phone and performs automated data entry.
    14. Follows up on customer inquiries and research to assure satisfactory completion.
    15. Remains current on changes in show facts, policies, procedures and product offerings.
    16. Knows and understands individual trade show components, attendees and exhibitors so that individual is well informed and accurate when providing information.
    17. Works with other Contact Center Representatives to ensure that daily information requests are fulfilled and that files are kept current.
    18. Works as a team player and communicate effectively with other departments within the organization.
    19. Performs additional clerical duties and projects as assigned by the Contact Center Supervisor/Manager.

    Required Skills:
    Must have supervisory experience and demonstrated team building skills. Individual must have strong interpersonal skills, be detail oriented and have excellent verbal and written capabilities. Must possess a demonstrated proficiency in Microsoft Office. Excellent keyboarding skills are required. Must be able to multitask and handle stressful situations in a calm and professional manner. Individual must have a pleasant telephone voice and manner.

    Education and Experience:
    High School Diploma or equivalent, and at least one year experience in a supervisory position managing staff.

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Lead Software Engineer (.NET)


Primary architect and lead developer for a suite of SaaS products driving CDS’ business.

Works within a scrum team to design and develop software products in the Microsoft .NET environment (C#, ASP.NET, SQL 2014, MVC). Creates technical documentation for use by CDS support staff and external partners.

Essential Functions:

  • Serve as technical team lead for a small, senior product development scrum team.
  • Drive software architecture of next-generation .NET SaaS platform, including SQL Server 2014 data model, persistence layer, web-services based business tier, business rules engine, UI tier, and integration components.
  • Establish and maintain best-practice development standards.
  • Implement and maintain automated build and deployment scripts.
  • Work with QA engineers to identify and correct defects found in testing.
  • Support products in the field by working with customers and technical support representatives (light travel may be required).
  • Support CDS clients and internal users on new product releases and features.

Skills Required:

  • Top-notch .NET/MVC development skills (C#).
  • Experience designing and developing multi-tenant SaaS products.
  • Demonstrated leadership and mentoring experience.
  • Excellent interpersonal skills and oral/written communication.
  • Ability to handle challenging situations and multiple tasks simultaneously while performing within tight time constraints.

Technical Skills:

  • Minimum 10 years end-to-end web development experience.
  • Minimum 5 years experience with the C# and web frameworks such as .NET MVC.
  • Familiarity with other server-side language such as PHP (preferred) Java or Ruby.
  • Familiarity with client-side technologies including but not limited to HTML, CSS and Javascript libraries such as JQuery. Experience with HTML5 and responsive web design preferred.
  • Minimum 5 years experience with relational database design and development (SQL Server preferred).
  • Experience working in agile programming environment.

Education and Experience:
Four-year college degree in Computer Science or a related field, or equivalent experience is required.

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Position summaries outline the general nature of the duties and requirements of each position. Convention Data Services (CDS) reserves the right to change, modify or amend the duties and requirements of the position as needed. CDS is an EQUAL OPPORTUNITY EMPLOYER and does not discriminate against any applicant because of race, color, religion, national origin, sex, age, disability, marital status, sexual orientation or any other class protected by Federal, State, or Local law.