Opportunities

Have fun and be challenged at a dynamic company. Full-time positions are eligible for a comprehensive benefits package including but not limited to, paid time off, medical/dental coverage, FSA and 401k. Part-time positions are eligible for paid time off, dental coverage, FSA and 401k. Please direct inquiries to webjobs@cdsreg.com.

 
 
Contact Center Coordinator

Full-time

Researching and disseminating event information needed to train the Contact Center Representatives.

Responsible for researching and disseminating event information needed to train the Call Center Representatives for quality call handling. Act as coach and supervisor to Call Center staff. Work with Manager to identify trends and create solutions for process improvements and job satisfaction. This position requires direct client contact. Generally, travel is not required.

Essential Functions:

    1. Maintain event email boxes and respond to all inquiries.
    2. Provide daily support for online Chat by responding to inquiries.
    3. Research/update online abstracts/tools and disseminate event specific information needed for contact center staff to be able to respond to callers inquiries.
    4. Assist with training staff on contact center policies and procedures and contact center event specifics.
    5. Assist with maintaining: contact center procedures, quick reference guides, out of office schedules, and online tools.
    6. Responsible to update event journals post event.
    7. Participate in reporting feedback for employee annual reviews.
    8. Manage contact center queues effectively to ensure service levels.
    9. Manage and respond to telephone and email issues within company.
    10. Assist with QC of attendee websites and emails before live dates.
    11. Attend and participate in Overview, Database and Implementation meetings for all assigned Contact Center events.
    12. Assists with accepting incoming calls for all events promptly, courteously. Provides accurate and detailed answers to attendee and exhibitors; researches and resolves problems, and communicates information in a clear and concise manner.
    13. Takes registrations over the phone and performs automated data entry.
    14. Follows up on customer inquiries and research to assure satisfactory completion.
    15. Remains current on changes in show facts, policies, procedures and product offerings.
    16. Knows and understands individual trade show components, attendees and exhibitors so that individual is well informed and accurate when providing information.
    17. Works with other Contact Center Representatives to ensure that daily information requests are fulfilled and that files are kept current.
    18. Works as a team player and communicate effectively with other departments within the organization.
    19. Performs additional clerical duties and projects as assigned by the Contact Center Supervisor/Manager.

    Required Skills:
    Must have supervisory experience and demonstrated team building skills. Individual must have strong interpersonal skills, be detail oriented and have excellent verbal and written capabilities. Must possess a demonstrated proficiency in Microsoft Office. Excellent keyboarding skills are required. Must be able to multitask and handle stressful situations in a calm and professional manner. Individual must have a pleasant telephone voice and manner.

    Education and Experience:
    High School Diploma or equivalent, and at least one year experience in a supervisory position managing staff.

 
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Exhibitor Services Sales Manager

Full-time

Manages and directs the Exhibitor Services department.

The primary responsibility for Exhibitor Services is the selling of Lead Retrieval. This includes the management of all telephone sales personnel, the development of marketing programs to stimulate lead retrieval (LR) product sales, the oversight of all LR sales training, the creation and maintenance of LR sales reporting, and all LR business partner relationships.

Essential Departmental Functions:

  1. Directly manage telesales staff (Exhibitor Services Account Managers)and support staff.
  2. Responsible for establishing and managing department budget.
  3. Responsible for lead retrieval sales (pre-event, onsite, & post-event) for all CDS events.
  4. Act as CDS liaison with clients and exhibitors on all exhibitor services related issues.
  5. Manage LR business partner relationships with outside companies.
  6. Assist in the development and maintenance of all marketing material for exhibitor services.
  7. Manage all lead retrieval forecasting.
  8. Perform analytics and reporting for shows. This includes year-over-year comparisons, industry sector analysis, and much more. End result is a goal of increased sales.
  9. Work closely with sales and event services on client issues and prospect opportunities.
  10. Responsible for implementation of new product development within exhibitor services.
  11. Other duties as assigned by EVP Sales.

Required Skills:
Must have a proven track record of motivating sales staff to meet sales targets. Must be customer focused and motivated; a quick, strategic thinker with the ability to identify opportunity, build relationships, and enjoy the thrill of victory. Requires a positive track record with strong and effective leadership, management and interpersonal skills working with staff of all levels. A minimum of ten years of sales management experience is required.

Education and Experience:
Four-year College degree or equivalent industry experience is required. A sales and client services background that includes telesales management is also required. Trade show sales experience preferred.

 
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Lead Software Engineer (.NET)

Full-time

Primary architect and lead developer for a suite of SaaS products driving CDS’ business.

Works within a scrum team to design and develop software products in the Microsoft .NET environment (C#, ASP.NET, SQL 2014, MVC). Creates technical documentation for use by CDS support staff and external partners.

Essential Functions:

  • Serve as technical team lead for a small, senior product development scrum team.
  • Drive software architecture of next-generation .NET SaaS platform, including SQL Server 2014 data model, persistence layer, web-services based business tier, business rules engine, UI tier, and integration components.
  • Establish and maintain best-practice development standards.
  • Implement and maintain automated build and deployment scripts.
  • Work with QA engineers to identify and correct defects found in testing.
  • Support products in the field by working with customers and technical support representatives (light travel may be required).
  • Support CDS clients and internal users on new product releases and features.

Skills Required:

  • Top-notch .NET/MVC development skills (C#).
  • Experience designing and developing multi-tenant SaaS products.
  • Demonstrated leadership and mentoring experience.
  • Excellent interpersonal skills and oral/written communication.
  • Ability to handle challenging situations and multiple tasks simultaneously while performing within tight time constraints.

Technical Skills:

  • Minimum 10 years end-to-end web development experience.
  • Minimum 5 years experience with the C# and web frameworks such as .NET MVC.
  • Familiarity with other server-side language such as PHP (preferred) Java or Ruby.
  • Familiarity with client-side technologies including but not limited to HTML, CSS and Javascript libraries such as JQuery. Experience with HTML5 and responsive web design preferred.
  • Minimum 5 years experience with relational database design and development (SQL Server preferred).
  • Experience working in agile programming environment.

Education and Experience:
Four-year college degree in Computer Science or a related field, or equivalent experience is required.

 
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Product Support Specialist

Full-time

Corporate software customer service and support to both internal and external customers

Provides responsive quality customer service and support to both internal and external customers in the area of corporate software and services including, but not limited to, desktop applications, mobile apps, and reporting/analytic sites. Performs immediate analysis of issues/questions and directs the implementation of corrective action to restore function and avoid recurrence. Records all incidents while maintaining accountability and ownership until resolved. Monitors progress on problem resolution and initiates timely feedback to management and the customers. Performs customer follow-up to verify final resolution and determine satisfaction level. Responsible for creating documentation that is stored in the knowledge base for all staff to reference for troubleshooting. Maintains case history in a case management system.

Essential Functions:

  1. Provides highly effective and efficient technical system and user support.
  2. Documents, tracks, and monitors problems to ensure a timely resolution.
  3. Resolves technical issues, detects patterns of occurrences, and coordinates with staff regarding handling resolutions to persistent problems.
  4. Analyzes challenges, recommend solutions and initiates corrective actions and creates the proper documentation for future reference.
  5. Exercises sound judgment while problem solving customer challenges.
  6. Communicates to customers in non-technical language regarding the status of reporting and/or data management.
  7. Ensures badges and equipment are set up properly and that data captured is tested effectively for applicable events.
  8. Responds to technical support requests promptly, professionally, and effectively.

Required Skills:

  1. Proven customer service and problem solving skills providing remote support services.
  2. Excellent communication and writing skills.
  3. Knowledge and ability to troubleshoot technical issues related to hardware and related operating system software including customer specific software applications.
  4. Must be able to multi-task and prioritize in a fast-paced environment.
  5. Must be detail-oriented and highly accurate.
  6. Strong interpersonal and customer service skills are required to interact with exhibitors, clients, and event teams.

Education and Experience:
Four-year college degree in Computer Science or a related field, or equivalent experience is required.

 
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Quality Assurance Manager

Full-time

A champion for quality throughout the full lifecycle of software development.

The Quality Assurance Manager is a key member of the CDS Product Development team serving as a champion for quality throughout the full lifecycle of software development. Proficient in SDLC methodologies and Agile software development, the ideal candidate will provide leadership and process guidance in manual testing, test automation, and validation practices such as Acceptance Test Driven Development (ATDD). Working across multiple development teams, the Quality Assurance Manager is responsible for coaching manual and automated QA testers across the portfolio of projects, managing common practices such as defect tracking and resolution, and helping to remove organizational impediments to quality. In addition, the Quality Assurance Manager will help mature automated testing practices and, leading by example, develop core automated test scripts. In this fast-paced environment, the Quality Assurance Manager will work with web development, project management, product

Essential Functions:

  1. Working with development, revamp existing Q/A testing processes to reduce test cycles and improve delivery
  2. Formalize and extend automated testing practices
  3. Manage team of up to 7 direct reports (manual and automated testers)
  4. Maximize use of automated testing based on re-usable script libraries
  5. Work to build ATDD practices into new product development
  6. Manage functional, integration, regression, performance test activities on developed systems
  7. Create and manage creation of test plans and test scripts as required to support development activities
  8. Measure and report test coverage and test status throughout the software development lifecycle

Required Skills:

  1. Substantial experience testing web applications and products using standard automated testing tools such as Selenium and QTP
  2. Experience managing QA staff and testing processes across multiple applications
  3. Experience implementing processes and process improvements in QA teams
  4. Experience writing test scripts
  5. Experience with defect tracking and resolution tools
  6. Understanding of SaaS, web applications, and web services
  7. Experience implementing Continuous Integration preferred
  8. Experience helping teams adopt Acceptance Test Driven Development or similar approaches preferred

Education and Experience:
Four-year college degree in Computer Science or a related field, or equivalent experience is required.

 
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Registration Manager

Full-time

Serve as project lead for all advance, onsite and post show registration activities.

Manage multiple, complex projects simultaneously to ensure goals are accomplished within prescribed time frame.  Partner with internal and external clients to carry out all aspects of a project in order to deliver successful, high quality results that match, and if possible, exceed client expectations.

Essential Functions:

  1. Serve as day-to-day contact for external clients and internal Event Team
  2. Partner with Account Executives on event discovery, potential issues and escalation of issues when necessary
  3. Offer analysis and advise clients on the business solutions available to produce successful events
  4. Create, update and maintain all event documentation and billing information
  5. Coordinate all aspects of the event plan and monitor timelines to keep clients and Event Team on track and informed
  6. Communicate and distribute information and requirements to the Event Team
  7. Assemble, delegate and follow up on multiple tasks on tight deadlines
  8. Manage material due dates and Production schedules
  9. Responsible for conducting GoToMeeting presentations to clients
  10. Monitor onsite activities and support the onsite team when needed
  11. Manage and deliver all post event operational items
  12. Work together with Registration Coordinator on event tasks
  13. Occasional travel required – includes client visits and onsite event support

Skills Required:

  1. Highly motivated, energetic, detail-oriented, organized, creative and hardworking self-starter with the ability to work effectively as an independent contributor or as part of a cross-functional team
  2. Demonstrated ability to prioritize and juggle multiple, complex projects and tasks simultaneously in a fast-paced, time-sensitive environment
  3. Excellent interpersonal and communication skills across all mediums
  4. Highly creative problem solver with strong analytical skills and sound judgment
  5. Excellent project and time management skills with the ability to work independently and with minimal
  6. Must have strong consultative and negotiation skills

Education/Experience:

  1. Outstanding leadership skills
  2. General knowledge of website design, database structure and reporting
  3. Proficiency with Microsoft Office software, Windows XP, and SnagIt
  4. Bachelor’s Degree or relevant work experience
 
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Position summaries outline the general nature of the duties and requirements of each position. Convention Data Services (CDS) reserves the right to change, modify or amend the duties and requirements of the position as needed. CDS is an EQUAL OPPORTUNITY EMPLOYER and does not discriminate against any applicant because of race, color, religion, national origin, sex, age, disability, marital status, sexual orientation or any other class protected by Federal, State, or Local law.