Opportunities

Have fun and be challenged at a dynamic company. Full-time positions are eligible for a comprehensive benefits package including medical, dental and 401k. Part-time positions are eligible for a benefits package that includes paid time off and 401k. Please direct inquiries to webjobs@cdsreg.com.

 
 
Contact Center Representative

Variable Hours

Responsible for answering incoming event related telephone calls, emails and CHATS for the Contact Center. Fluency in Spanish desired but not required.

Input data accurately into the computer by using department standards and show specifics.

Essential Functions:

  1. Answers incoming event phone lines promptly, courteously and correctly; answers questions, researches and resolves problems, and provides information in a clear and concise manner in both Spanish and English.
  2. Responds to emails and chats accurately, professionally and within department standards.
  3. Utilizes and understands data entry notes to accurately enter in data by event.
  4. Updates client FAQ daily for reporting purposes.
  5. Follows up on customer inquiries and research to assure satisfactory completion, both via phone and email.
  6. Remains current on changes in show facts, event notes, policies, procedures and product offerings.
  7. Knows and understands individual trade show components, attendees and exhibitors so that individual is well informed and accurate when providing information.
  8. Works with other Contact Center Representatives to ensure that daily information requests are fulfilled and that files are kept current.
  9. Performs additional clerical duties and projects as assigned.

Required Skills:
Must have strong interpersonal skills and excellent Spanish and English verbal and written capabilities. Data entry and keyboarding skills (40 WPM) are required. Must have experience with internet and MS Office. Individual must have a pleasant telephone voice and manner. Must be detail oriented with the ability to work with high volumes with daily and weekly deadlines. Must be able to sit for extended periods of time.


Education and Experience:
High School Diploma or equivalent, and at least one year experience in a customer service position.

This position summary outlines the general nature of the duties and requirements of this position. The Company reserves the right to change, modify or amend the duties and requirements of the position as needed.

 
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Data Processing Analyst

Full-time

Responsible for loading client provided data and creating client reporting.

Serves as the secondary technical contact and works in conjunction with the Web Developers and QAs to ensure that all database-related tasks are completed in an accurate and timely manner.

Essential Functions

  1. Meet with clients to discuss reporting and data needs.
  2. Database design and development within the structure and guidelines of a model database.
  3. Provide Custom Reports, ad hoc reports through queries, stored procedures and SSRS.
  4. Database SQL job setup, data manipulation, ETL and Export.
  5. Provide automated data transfer with SSIS.
  6. Provide on-call support when assigned events are on-site.
  7. Provide technical support and training to internal employees and external clients.

Required Skills

  1. ETL and report writing experience and the ability to communicate well and professionally with internal staff and clients.
  2. Must possess both an adeptness to translate end-user requests into technical specifications and the ability to explain intricate technical processes in non-technical terms.
  3. Excellent organizational, analytical, data troubleshooting and detailed precision skills.
  4. Must have the ability to handle challenging situations, multi-task, and perform within tight time constraints.

Required Technical Skills

  1. MS SQL 2008 and 2012s
  2. SSIS and SSRS
  3. Stored procedures, functions, triggers, and views
  4. Experience utilizing report writing best practices; optimization, use of joins, sub-queries and Ad-hoc T-SQL and report generation
  5. Ability to use complex expressions to calculate, group, filter, parameterize, optimize and format custom reports
  6. Strong background in Microsoft Access, Excel

Education and Experience
Bachelor's degree desired; equivalent related work experience required.

 
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Marketing Director

Full-time

Responsible for the planning, development and implementation of the organization’s internal and external marketing strategies.

Essential Functions:

  1. Plans, manages and coordinates all marketing, advertising and promotional activities.
  2. Researches and applies industry trends and market information to create and execute effective marketing campaigns utilizing an appropriate mix of direct sales, event marketing, distribution channels, e-mail campaigns, websites, webinars, social media, advertising and other available means.
  3. Collaborates with senior management, sales staff and various departments throughout the organization to aid in the development and execution of a strategic marketing plan, organizational direction, product offerings, programs, and services.
  4. Directs public relations communications and activities to support the values, strategy, success, and branding of the organization.
  5. Develops and manages the marketing budget.
  6. Hires, trains, develops and evaluates marketing staff.
  7. Creates, directs and participates in organization’s tradeshows, conferences and events to optimize the organization’s presence within the industry.
  8. Develops implements and oversees marketing plans, strategies and product positioning for new and existing products in support of organization’s strategic goals.
  9. Administers, maintains and utilizes a marketing database.
  10. Assists in the review of RFPs and identifies business opportunities and/or new product strategies and promotions.

Additional Requirements:
Must possess strong leadership, strategic, analytical, interpersonal, written/oral communication and presentation skills. Must be adaptable and demonstrate the ability to handle challenging situations and multiple tasks simultaneously, while performing within tight time constraints. Proficiency in MS Office Suite, Social Media for Business, Adobe Creative Suite, a CRM, and current industry marketing tools is required.

Education and Experience:
Four-year college degree required. A minimum of ten years of progressive marketing management experience, including five years in a Director or equivalent role, in a high-tech setting required.

This position summary outlines the general nature of the duties and requirements of this position. The Company reserves the right to change, modify or amend the duties and requirements of the position as needed.

 
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Network Administrator

Full-time

Windows Active Directory infrastructure including ancillary services

Responsibilities
The successful candidate will maintain a complex network and computing infrastructure by identifying requirements, troubleshooting, installing upgrades and monitoring network performance in support of organizational initiatives.The candidate will support our in-house systems and ensure all are consistent with the latest technology and revision levels.

Essential Functions/Technical Skills:

  1. Supports a Windows Active Directory infrastructure including ancillary services such as: DNS, DHCP, RRAS, Certificates, Clustering, DFS/DFS-R, Group Policies, Share and Storage Management, IIS (6 – 8.5), and IPSec.
  2. Performs MS Exchange administration versions 2007 through 2013.
  3. Performs MS SQL Server administration versions 2008 through 2014
  4. Performs MS server and client operating system administration and MS Office all versions 2003 to current.
  5. Performs MS SharePoint administration versions 2010 through 2013
  6. Performs network administration including but not limited to IP subnetting, IP Routing and smart switches. Cisco, Fortinet, and HP Procurve experience highly desired.
  7. Administers infrastructure security including hardening servers, traffic encryption, switch/router hardening, Advanced Next Gen Application Layer Firewalls and antivirus/anti-malware.
  8. Administers IP Telephony/Phone system Administration. Shoretel experience a strong plus.
  9. Monitors backup, failover and disaster recovery implementations for servers and networking hardware.
  10. Provides Help Desk Support throughout the organization.

Additional Skills/Requirements:

In addition to the technical skills outlined above, must have excellent interpersonal, oral and written communication skills and detail oriented. The ability to handle challenging situations and respond to unplanned occurrences outside of core business hours is required.

This position summary outlines the general nature of the duties and requirements of this position. The Company reserves the right to change, modify or amend the duties and requirements of the position as needed.

 
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Production Clerk

Variable Hours

Assist Production Manager and Production Coordinator with day-to-day department duties.

Assist with daily production activities including actual mailings, pre-preparation for events, and assisting the Coordinator with specific assignments and quality control.

Essential Functions:

  1. Assemble badges and other materials that will be mailed to conference attendees.
  2. Ensure that the mailings are complete and accurate.
  3. Work with members of other departments (Data Entry, Order Processing, and Call Center) to ensure that any fulfillment issues are resolved efficiently and promptly.
  4. Interact with other members of the Production team to maintain high standards and exceptional delivery.

Required Skills:
Adaptable to new job requirements quickly; work with a minimum of direction and oversight with orientation to detail. Must have excellent organizational skills and be able to multi-task in a high paced dead line driven environment. Must be able to sit for extended periods of time and be able to lift up to 10 lbs. No computer skills necessary.

Education and Experience:
High school diploma (or equivalent).

This position summary outlines the general nature of the duties and requirements of this position. The Company reserves the right to change, modify or amend the duties and requirements of the position as needed.

 
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Position summaries outline the general nature of the duties and requirements of each position. Convention Data Services (CDS) reserves the right to change, modify or amend the duties and requirements of the position as needed. CDS is an EQUAL OPPORTUNITY EMPLOYER and does not discriminate against any applicant because of race, color, religion, national origin, sex, age, disability, marital status, sexual orientation or any other class protected by Federal, State, or Local law.