Opportunities

Have fun and be challenged at a dynamic company. Full-time positions are eligible for a comprehensive benefits package including but not limited to, paid time off, medical/dental coverage, FSA and 401k. Part-time positions are eligible for paid time off, dental coverage, FSA and 401k. Please direct inquiries to webjobs@cdsreg.com.

 
 
Product Support Specialist

Full-time

Corporate software customer service and support to both internal and external customers.

Provides responsive quality customer service and support to both internal and external customers in the area of corporate software and services including, but not limited to, desktop applications, mobile apps, and reporting/analytic sites. Performs immediate analysis of issues/questions and directs the implementation of corrective action to restore function and avoid recurrence. Records all incidents while maintaining accountability and ownership until resolved. Monitors progress on problem resolution and initiates timely feedback to management and the customers. Performs customer follow-up to verify final resolution and determine satisfaction level. Responsible for creating documentation that is stored in the knowledge base for all staff to reference for troubleshooting. Maintains case history in a case management system.

Essential Functions:

  1. Provides highly effective and efficient technical system and user support.
  2. Documents, tracks, and monitors problems to ensure a timely resolution.
  3. Resolves technical issues, detects patterns of occurrences, and coordinates with staff regarding handling resolutions to persistent problems.
  4. Analyzes challenges, recommend solutions and initiates corrective actions and creates the proper documentation for future reference.
  5. Exercises sound judgment while problem solving customer challenges.
  6. Communicates to customers in non-technical language regarding the status of reporting and/or data management.
  7. Ensures badges and equipment are set up properly and that data captured is tested effectively for applicable events.
  8. Responds to technical support requests promptly, professionally, and effectively.

Required Skills:

  1. Proven customer service and problem solving skills providing remote support services.
  2. Excellent communication and writing skills.
  3. Knowledge and ability to troubleshoot technical issues related to hardware and related operating system software including customer specific software applications.
  4. Must be able to multi-task and prioritize in a fast-paced environment.
  5. Must be detail-oriented and highly accurate.
  6. Strong interpersonal and customer service skills are required to interact with exhibitors, clients, and event teams.

Education and Experience:
Four-year college degree in Computer Science or a related field, or equivalent experience is required.

 
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Software Developer

Full-time

Design and develop software products in the Microsoft .NET environment.

Works within a Product Developments Scrum team to design and develop software products in the Microsoft .NET environment to meet needs identified by the Product Owner. Works with client, server and database technologies as required and with support staff to diagnose and correct challenges in the field. Creates technical documentation for use by CDS support staff and external partners.

Essential Departmental Functions:

  1. Analyzes requirements and designs software components and database structures to meet those requirements.
  2. Writes code to implement functionality, including unit tests.
  3. Implements and maintains automated build and deployment scripts.
  4. Works with QA engineers to identify and correct defects found in testing.
  5. Supports products in the field by working with customers and technical support representatives.
  6. Attends client, event and company meetings as assigned.
  7. Supports CDS clients and internal users on new product releases and features.
  8. Resolves onsite issues as required.

Skills Required: Must have excellent interpersonal and leadership skills required to interact with account managers, registration managers, and others at all levels. Ability to handle challenging situations and multiple tasks simultaneously while performing within tight time constraints. Some travel may be required to support events of which the individual is a member of the event team.

Technical Skills Required:

  1. 3 years minimum experience with the Microsoft C# programming language and web frameworks such as .NET MVC.
  2. Familiarity with another server-side language such as PHP (preferred), Java or Ruby.
  3. Familiarity with client-side technologies includin,g but not limited to, HTML, CSS and at least one Javascript library such as JQuery. Some experience with HTML5 and responsive web design preferred.
  4. Minimum 1 year experience with relational database design and querying.
  5. Familiarity with Microsoft SQL Server preferred.
  6. Experience working in a Scrum team or other agile methodology.

Education and Experience:
Four-year college degree in Computer Science or a related field, or equivalent experience is required.

 
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Position summaries outline the general nature of the duties and requirements of each position. Convention Data Services (CDS) reserves the right to change, modify or amend the duties and requirements of the position as needed. CDS is an EQUAL OPPORTUNITY EMPLOYER and does not discriminate against any applicant because of race, color, religion, national origin, sex, age, disability, marital status, sexual orientation or any other class protected by Federal, State, or Local law.