Opportunities

Have fun and be challenged at a dynamic company. Full-time positions are eligible for a comprehensive benefits package including medical, dental and 401k. Part-time positions are eligible for a benefits package that includes paid time off and 401k. Please direct inquiries to webjobs@cdsreg.com.

 
 
Chief Technology Officer

Full-time

We seek a CTO to join our dynamic culture and lead our team to create innovative solutions that deliver exceptional value, exceed our clients’ expectations, and enhance the event experience.

Reporting directly to the CEO, our CTO will lead a team of approximately 25 individuals in software development, creating and maintaining software-based services used by event attendees, exhibitors and other event staff. The CTO establishes the company's technical vision, leads all aspects of technology development and service delivery, and plays an integral role in the company's strategic direction and future growth.

Essential Functions:

  • Drive continuous improvement by setting standards for best development practices in an agile process environment.
  • Develop and encourage teams to think differently, find new approaches to challenges and deliver exceptional solutions.
  • Inspire the team and others in the organization to see the vision of the successes to come and assures team is invested in the accomplishments of the company.
  • Lead the technical architecture for delivery of web, mobile and native Windows applications.
  • Recruit and retain a technology team with an appropriate balance of local talent, and 3rd party vendor services delivery.
  • Ensure hosted services meet high expectations of performance and availability.
  • Manage external IT relationships.

 

Additional Requirements:
Experience with the following technology platforms is preferred: Microsoft .NET MVC/C#, Microsoft SQL Server, PHP, and iOS, along with a strong background in modern web application architecture, web API design and software as a service (SaaS) delivery. Candidates must have proven leadership ability, demonstrated effective written/oral communication, interpersonal and consensus-building skills at all levels in an organization, as well superior analytical, evaluative, and problem-solving abilities.

Education and Experience:
A bachelor’s degree in computer science or related field is required, with a preference for an advanced degree in computer science or an MBA. A minimum of ten years of related software development experience in web and mobile environments is also required, along with five years of experience in directing or managing software development teams. The ideal candidate will have experience serving as the senior technical member of a management team.

 
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Contact Center Representative

Variable Hours

Responsible for answering incoming event related telephone calls, emails and CHATS for the Contact Center.

Input data accurately into the computer by using department standards and show specifics. Fluent Spanish skills not necessary but a definite plus!

Essential Functions:

  1. Answers incoming event phone lines promptly, courteously and correctly; answers questions, researches and resolves problems, and provides information in a clear and concise manner.
  2. Responds to emails and chats accurately, professionally and within department standards.
  3. Utilizes and understands data entry notes to accurately enter in data by event.
  4. Updates client FAQ daily for reporting purposes.
  5. Follows up on customer inquiries and research to assure satisfactory completion, both via phone and email.
  6. Remains current on changes in show facts, event notes, policies, procedures and product offerings.
  7. Knows and understands individual trade show components, attendees and exhibitors so that individual is well informed and accurate when providing information.
  8. Works with other Contact Center Representatives to ensure that daily information requests are fulfilled and that files are kept current.
  9. Performs additional clerical duties and projects as assigned.

Required Skills:
Must have strong interpersonal skills and excellent verbal and written capabilities. Data entry and keyboarding skills (40 WPM) are required. Must have experience with internet and MS Office. Individual must have a pleasant telephone voice and manner. Must be detail oriented with the ability to work with high volumes with daily and weekly deadlines. Must be able to sit for extended periods of time.

Education and Experience:
High School Diploma or equivalent, and at least one year experience in a customer service position.

This position summary outlines the general nature of the duties and requirements of this position. The Company reserves the right to change, modify or amend the duties and requirements of the position as needed.

 
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Contact Center Representative - French

Variable Hours

Responsible for answering incoming event related telephone calls, emails and CHATS for the Contact Center in both fluent French and English.

Input data accurately into the computer by using department standards and show specifics.

Essential Functions:

  1. Answers incoming event phone lines promptly, courteously and correctly; answers questions, researches and resolves problems, and provides information in a clear and concise manner.
  2. Responds to emails and chats accurately, professionally and within department standards.
  3. Utilizes and understands data entry notes to accurately enter in data by event.
  4. Updates client FAQ daily for reporting purposes.
  5. Follows up on customer inquiries and research to assure satisfactory completion, both via phone and email.
  6. Remains current on changes in show facts, event notes, policies, procedures and product offerings.
  7. Knows and understands individual trade show components, attendees and exhibitors so that individual is well informed and accurate when providing information.
  8. Works with other Contact Center Representatives to ensure that daily information requests are fulfilled and that files are kept current.
  9. Performs additional clerical duties and projects as assigned.

Required Skills:
Must have strong interpersonal skills and excellent French and English verbal and written capabilities. Data entry and keyboarding skills (40 WPM) are required. Must have experience with internet and MS Office. Individual must have a pleasant telephone voice and manner. Must be detail oriented with the ability to work with high volumes with daily and weekly deadlines. Must be able to sit for extended periods of time.

Education and Experience:
High School Diploma or equivalent, and at least one year experience in a customer service position.

This position summary outlines the general nature of the duties and requirements of this position. The Company reserves the right to change, modify or amend the duties and requirements of the position as needed.

 
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Marketing Director

Full-time

Responsible for the planning, development and implementation of the organization’s internal and external marketing strategies.

Essential Functions:

  1. Plans, manages and coordinates all marketing, advertising and promotional activities.
  2. Researches and applies industry trends and market information to create and execute effective marketing campaigns utilizing an appropriate mix of direct sales, event marketing, distribution channels, e-mail campaigns, websites, webinars, social media, advertising and other available means.
  3. Collaborates with senior management, sales staff and various departments throughout the organization to aid in the development and execution of a strategic marketing plan, organizational direction, product offerings, programs, and services.
  4. Directs public relations communications and activities to support the values, strategy, success, and branding of the organization.
  5. Develops and manages the marketing budget.
  6. Hires, trains, develops and evaluates marketing staff.
  7. Creates, directs and participates in organization’s tradeshows, conferences and events to optimize the organization’s presence within the industry.
  8. Develops implements and oversees marketing plans, strategies and product positioning for new and existing products in support of organization’s strategic goals.
  9. Administers, maintains and utilizes a marketing database.
  10. Assists in the review of RFPs and identifies business opportunities and/or new product strategies and promotions.

Additional Requirements:
Must possess strong leadership, strategic, analytical, interpersonal, written/oral communication and presentation skills. Must be adaptable and demonstrate the ability to handle challenging situations and multiple tasks simultaneously, while performing within tight time constraints. Proficiency in MS Office Suite, Social Media for Business, Adobe Creative Suite, a CRM, and current industry marketing tools is required.

Education and Experience:
Four-year college degree required. A minimum of ten years of progressive marketing management experience, including five years in a Director or equivalent role, in a high-tech setting required.

This position summary outlines the general nature of the duties and requirements of this position. The Company reserves the right to change, modify or amend the duties and requirements of the position as needed.

 
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Product Administrator

Full-time

Responsible for quality testing and support of developed applications released by the new products team.

Ensures products meet design specifications. Responsible for the development and maintenance of training documentation, the creation of intra department training schedules and the training of internal and external users. Assists in product roll-out planning and quality checks of project specifications.

Essential Functions:

  1. Gathers and provides input on essential functions of new products and documents within specifications.
  2. Performs quality checks on design specifications.
  3. Creates/maintains training documentation and provides internal and external user training on the use of newly developed and current products.
  4. Performs document control and versioning for new and enhanced products.
  5. Assist in the development and execution of new product roll-out plans.
  6. Performs in process and final quality analysis on products developed in the new projects group.
  7. Monitors project progress.
  8. Performs all functions of a Quality Assurance Analyst.
  9. Provides support to clients and internal users.

Required Skills: Excellent organizational, analytical, customer service, project management skills and detail orientation required. Must possess excellent written, oral and interpersonal communication skills. A minimum of 2 years of QA/QC experience in a software development environment is required. The ability to handle challenging situations and the flexibility to adjust to shifting demands and multiple tasks simultaneously within tight time constraints is essential.

Required Techincal Skills:

  • Microsoft SQL Versions 2008 through 2014
  • — T-SQL language and querying database objects
  • — SSIS - SQL Server Integration Services
  • — SSRS - SQL Server Reporting Services
  • Visual Studio 2013
  • Education and Experience:
    Bachelor’s degree or equivalent related work/industry experience required.

    This position summary outlines the general nature of the duties and requirements of this position. The Company reserves the right to change, modify or amend the duties and requirements of the position as needed.

     
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    Production Assistant

    Full-time

    Daily operations of the Production and Mailing Department including fulfillment and mail metering.

    Responsible for daily operations of the Production and Mailing Department including fulfillment and mail metering equipment operations. Function as the Production Coordinator back up.

    Essential Functions:

    • Organize projects to ensure accurate and efficient assembly and mailing.
    • Print badges and tickets from XpressReg via Badge Print Program, cover and visa letters from MS Mail Merge.
    • Attend applicable project meetings.
    • Ensure work meets or exceeds department testing and quality standards.
    • Complete accurate work on or prior to scheduled deadlines, and unplanned urgencies.
    • Offer improvements to processes, efficiencies, and quality in production and mailing services and finished products.
    • Function as the primary operator of the Neopost envelope address printer, fulfillment inserter, and mail metering equipment.
    • Present automation compatible material guidelines to event services teams.
    • Pack and transport event mailing bins and flats to local post office.
    • Schedule preventative maintain and service calls for mailing equipment.
    • Attend all event-specific and company meetings.

    Required Skills:

    • Excellent organization, analytical, communication and problem solving skills with attention to detail.
    • Experience working as part of a team..
    • Reliable, with ability to work with minimal supervision for daily tasks and responsibilities.
    • Ability to manage multiple priorities, challenges and deadlines effectively and efficiently
    • Must be proficient with MS Office (Word, Excel, Outlook).
    • Must be able to stand for long periods of time and lift 30 lbs..

    Education:
    High school diploma required.

    This position summary outlines the general nature of the duties and requirements of this position. The Company reserves the right to change, modify or amend the duties and requirements of the position as needed.

     
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    Position summaries outline the general nature of the duties and requirements of each position. Convention Data Services (CDS) reserves the right to change, modify or amend the duties and requirements of the position as needed. CDS is an EQUAL OPPORTUNITY EMPLOYER and does not discriminate against any applicant because of race, color, religion, national origin, sex, age, disability, marital status, sexual orientation or any other class protected by Federal, State, or Local law.