Opportunities

Have fun and be challenged at a dynamic company. Full-time positions are eligible for a comprehensive benefits package including but not limited to, paid time off, medical/dental coverage, FSA and 401k. Part-time positions are eligible for paid time off, dental coverage, FSA and 401k. Please direct inquiries to webjobs@cdsreg.com.

 
 
Contact Center Representative

Variable Hours

Responsible for answering incoming event related telephone calls, emails and web-based chats for the Contact Center.

Input data accurately into the computer by using department standards and show specifics. Fluent Spanish skills not necessary but a definite plus!

Essential Functions:

  1. Answers incoming event phone lines promptly, courteously and correctly; answers questions, researches and resolves problems, and provides information in a clear and concise manner.
  2. Responds to emails and chats accurately, professionally and within department standards.
  3. Utilizes and understands data entry notes to accurately enter in data by event.
  4. Updates client FAQ daily for reporting purposes.
  5. Follows up on customer inquiries and research to assure satisfactory completion, via phone and email.
  6. Remains current on changes in show facts, event notes, policies, procedures and product offerings.
  7. Knows and understands individual trade show components for attendees and exhibitors.
  8. Works with other Contact Center Representatives to ensure that daily information requests are fulfilled and that files are kept current.
  9. Performs additional clerical duties and projects as assigned.

Required Skills:
Ability to multi-task, using multiple screens, databases and web pages while engaging with customers. Must have strong interpersonal skills as well as excellent verbal and written capabilities. Data entry and keyboarding skills (40 WPM) are required. Individual must have a pleasant telephone voice and manner. Must be detail oriented and comfortable with high call volumes, with daily and weekly deadlines. Must be able to sit for extended periods of time.

Education and Experience:
High School Diploma or equivalent, and at least one year experience in a customer service position.

 
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Web Developer

Contract Onsite

The Information Services Web Developer serves as the primary technical point of contact for all client events they are assigned.

In addition to completing a major portion of the technical tasks for the event, the Web Developer serves as the technical team leader and assists in the priority management of technology.

Essential Functions:

  1. Build, test and deploy client event web registration sites.
  2. Serve as the primary technical contact for events and clients.
  3. Act as CDS liaison for technical issues.
  4. Import, revise and build databases as required.
  5. Other duties as assigned by department manager.

Essential Show Team Functions:

  1. Attend all event-specific and company meetings.
  2. Primary point of contact for onsite staff for assigned events.
  3. As needed, travel to shows in support of client events.
  4. Provide custom configurations and support as required.

Required Skills:
Must have excellent organizational, analytical, customer service, written and oral communication skills. Attention to detail and analytical abilities required. Individual must have excellent interpersonal skills required to interact with clients, colleagues and all management levels. Ability to handle stressful situations, multiple tasks simultaneously and perform within tight time constraints is crucial. Must be a team player and produce high quality ”readable“ code.

Technical Skills Required:

  • Web development and legacy code maintenance
  • Classic ASP (VB Script), JavaScript, HTML, CSS proficiency
  • Proficiency in other web scripting languages is a big benefit
  • PHP, Ruby, Python, Perl
  • Experience using contemporary Web Development languages, frameworks and practices
  • HTML5, CSS3, Javascript libraries (jQuery)
  • ASP.Net, C#, ASP MVC
  • Microsoft SQL Server development
  • Comfortable creating stored procedures
  • Software testing methodologies; Source Control Systems (SVN, GIT or others)

 

Education and Experience:
Four-year college degree or equivalent industry experience is required. Web site team authoring, team programming experience is preferred.

 
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Position summaries outline the general nature of the duties and requirements of each position. Convention Data Services (CDS) reserves the right to change, modify or amend the duties and requirements of the position as needed. CDS is an EQUAL OPPORTUNITY EMPLOYER and does not discriminate against any applicant because of race, color, religion, national origin, sex, age, disability, marital status, sexual orientation or any other class protected by Federal, State, or Local law.