CDS News
  Welcome New Clients
  Best Practices
  Social Media
  Product Showcase I
  Product Showcase II
  Product Update
  Upcoming Events




107 Waterhouse Road
Bourne, MA 02532
1.800.548.9299
www.ConventionDataServices.com
Convention Data Services News    

Becky Hansen Joins Convention Data Services as Vice President of Event Services
Becky Hansen has joined CDS as the Vice President of Event Services. Becky, formerly Director of Client Implementation at Travel Planners, brings to the company close to 30 years of experience in the convention housing and IT industry. In her new position, she will oversee and be responsible for all areas related to registration, including: event services, onsite event staff, IT and network infrastructure. Welcome Becky!


2010 Holiday Schedule
Convention Data Services’ offices will be closed for the following holidays in 2010:
Monday, February 15 – Presidents’ Day
Monday, May 31 – Memorial Day
Monday, July 5 – Independence Day
Monday, September 6 – Labor Day
Thursday, November 25 – Thanksgiving Day
Friday, November 26 – Day after Thanksgiving Day
Friday, December 24 – Christmas Day
Friday, December 31 – New Year’s Day


CDS LinkedIn Group
Last year, Convention Data Services created a group page on LinkedIn in order to keep clients up-to-date on company and product news. Please join the group by visiting the URL http://www.linkedin.com/groups?gid=2327755 and asking to join. All clients are welcome to join.

Welcome New Clients    

Convention Data Services is pleased to welcome its newest client American Public Works Association.

The American Public Works Association is an international educational and professional association of public agencies, private sector companies, and individuals dedicated to providing high quality public works goods and services.

Best Practices: Exhibitor Surveys    

One of our 2010 initiatives for Exhibitor Services is to get additional feedback from exhibitors to ensure our products and services are completely on track to help exhibitors achieve their show objectives and maximize their return.

As part of our ongoing efforts to support exhibitors and their lead retrieval goals, we have created a short post-show survey to not only make sure we are helping them obtain and use their leads, but also to ask questions about their satisfaction with our lead retrieval equipment and service.

If you currently conduct a post-show survey, we would like to ask if our five questions could be included so we do not duplicate efforts. If you do not conduct a post-show survey, but have questions or would like to discuss our survey, please contact your Account Executive or Jane Pritzker, Exhibitor Services Sales Manager, at jpritzker@cdsreg.com.

Social Media Integration    

Convention Data Services gives you access to huge social media audiences using powerful integrations with the internet’s biggest social media sites—LinkedIn, Facebook and Twitter.

New prospects are told about your event and invited to register from friends, colleagues and trusted contacts. This is an untapped market alerted to your event by people whose recommendations they seek out and trust. Finally, there is a solution that translates social media traffic into increased event attendance.

CDS’ social media package is comprehensive and includes integrations in registration, email confirmations and both attendee and exhibitor resource centers. A tracking report summarizes use and breaks down actions by individual registrant.

Contact your Account Executive for more information.

Product Showcase: X•Press TeleCheck    

The TeleCheck Internet Check Acceptance service provides a secure and easy way to accept check payments over the Internet. The real-time approval and payment process improves operational efficiencies, offers strong fraud protection, minimizes handling fees and reduces the number of returned checks.

TeleCheck services are available in CDS’ event registration and lead retrieval web sites. Attendees and exhibitors can pay for registration, lead retrieval and exhibitor marketing services directly from their checking accounts.

Contact your Account Executive for more information.

Product Showcase: X•Press Attendee Lists    

Attendee lists are a great way to ensure that exhibitors get maximum ROI from your event. Lists contain all the registrant information necessary to qualify the right audience and execute a successful marketing campaign.

Based on event management preferences, exhibitors can purchase lists from the prior year, pre-registration or the final registration list. Either the full list can be purchased, or exhibitors can select the demographic profile of the prospects in their list and pay on a per name basis. The lists are delivered electronically to either the exhibitor or to a bonded mail house retained by the exhibitor.

Contact your Account Executive for more information on offering attendee lists to your exhibitors.

Product Update: Address Verification System (AVS)    

The Address Verification System (AVS) is used to verify the identity of credit card users. The system checks the billing address of the credit card user against the address on file at the credit card company. AVS is used worldwide by Visa, MasterCard, American Express and Discover. Not all card issuers participate, and at present, only a few countries support AVS on Visa and MasterCard.

From a client perspective, there are both pros and cons to using the AVS system.

PROS
An internet registration can be initiated by the registrant if they possess the card with the three (or four) digit Card Security Code (CSC) on the back of the card. The client and CDS are alerted to problems since the registration system prevents confirmations from being sent. A Problem Resolution Email is available that alerts registrants that there is an issue with the card that requires follow-up.

CONS
Clients cannot ask for the CSC to be written on hard copy registration forms because CDS stores these forms for a period of two years. CDS is not allowed by law to ask for, nor do we retain, the CSC number, so contacting a registrant regarding a declined transaction may mean a delay in completion of their registration.

Sources: www.internetsecure.com; www.skipjack.com; www.bankcardcentral.com; Visa rules for merchants PDF.

If you have any questions, please contact Tina Qvarnstrom, Data & Financial Processing Manager, at tqvarnstrom@cdsreg.com.

Upcoming Events:    

IAEE Midwestern Education Program
April 7, 2010, Lloyd’s, Chicago, IL

ASAE & The Center’s Springtime Expo
May 27, 2010, Washington Convention Center, Washington, D.C. Come visit CDS in booth #1538.

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