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We’re Here for You – Taking Event Management to the Next Level

Behind every successful event at CDS is a dedicated team that takes customer service to the next level of flexibility and responsiveness.  Your hand-picked team brings together expertise from all areas of registration, operations, contact center, finance, and exhibitor services to ensure your success.  We are dedicated to making sure every facet of registration, exhibitor services, and onsite experience is smooth and worry-free for your staff and just as importantly, your constituents.

The team is responsible for understanding client objectives, making recommendations for improvements, scheduling, and delivering the highest quality work for each of their events.  They meet together regularly to communicate issues, review requirements, schedule changes, and discuss everything from registration website improvements to onsite procedures.

It sometimes surprises our clients to see how many people actually work on their events: 

Each team consists of an Account Executive (AE) who ultimately oversees the success of each event and works closely with other team members.  The AE is responsible for introducing you to new CDS technologies and sharing best practices for your event portfolio. 

Your Registration Manager (RM) and Registration Coordinator (RC) are your main points of contact.  As the team leader for your account, any information shared with the RM will be distributed to the rest of the team and managed to ensure a high quality of service and timeliness.

Once your expectations have been documented, the registration team will then pass the information over to the development team to begin building for your event.  Your Database Analyst will create your event’s registration database and work with our web developers to implement your designated business rules.  Web Developers are responsible for implementing your registration website and any online event tools you require.  The Quality Assurance Analyst will run through the process of testing your registration website before it goes live.  Your Email Blast Coordinator manages your promotional and targeted marketing campaigns.

Assisting with the operations of your event will be your Financial Processing Coordinator (FP), your Customer Service Contact Center Coordinator, and your Production Team members.  Your FP Coordinator is accountable for your event’s monetary activity.  They can also provide problem resolution and maintenance for event revenue.  Your Contact Center Coordinator is fully trained on your event and is the customer service point of contact providing support for both exhibitors and attendees.  The Production Team will ensure the timely testing, creation and delivery of badges and mailings for your show. 

Leading up to and onsite at your event, you’ll work closely with your Exhibitor Services Account Manager (ESAM), your Onsite Services Manager (OSM), and your Onsite Exhibitor Services Manager (OESM).  Your ESAM will build relationships and educate your exhibitors on lead retrieval services.  Your primary point of contact for your event onsite will be your OSM, who is responsible for the success of your event onsite.  The OESM will handle the lead retrieval aspect of your show while onsite and provide support to exhibitors. 

Show managers have direct access to the knowledge, decision-making ability, and production assets of a dedicated event team.  This access keeps the lines of communication wide open and greatly reduces turnaround times.  CDS works hard to ensure that your Event Management Team is a seamless extension from your in-house team. 

Becky Hansen, EVP of Event Services

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  1. John Peterson

    May 30, 2017

    Thank you for this article, very useful and informational.

    Reply