all of your audience’s needs without ever losing sight of what is truly important—the people.
As your attraction efforts pay off and interest turns into registrations, bring each participant farther into your event experience with custom content, useful resources and relevant communication. Registration is where your event’s relationship starts with many attendees, get them immediately immersed in your brand, learning about your show and customizing their attendance goals.
While registration provides the data foundation for all of our products, it is only the starting point of CDS’ comprehensive event management solutions.
Capture, qualify and quantify your audience.
We make the process simple for the user and fully customized for managers. Our registration platform drives all of our interconnected products for a smooth, cohesive and personalized experience for registrants. The advanced platform creates, manages and monitors the entire CDS event package while allowing for virtually unlimited customization.
Manage the attendee experience.
Your event has so much to offer, sometimes too much for attendees to handle in one visit. We make it easy for registrants to keep on top of their records, find new opportunities and fully explore your event.
Communicate your message.
“Don’t make me work, tell me what I need to know!” There is a right channel for every message and each individual—make sure your audience gets the information they need delivered the way they are going to see it.
A comprehensive approach to managing and satisfying your event audience.
In addition to the secure collection and management of attendee information, Full-Service Registration guarantees your entire event audience has an active and enjoyable interaction with your event. Our proven and flexible platform and processes are tailored to your unique event requirements to create the optimum experience that is always online—before, during and after your event.
Custom items, promotional codes, registration classes and demographics can be combined to create a unique and targeted experience. Software and vendor integrations allow us to deliver virtually any event functionality.
Benefits:
THE BEST PEOPLE
Even the best systems can only go as far as the people who build and support them. Our staff becomes an extension of your team and manages every aspect of your event registration from defining goals through onsite execution.
A rare opportunity—so many professionals from the same industry, brought together in one place. Help your affiliates leverage these connections by facilitating function space reservations.
Book-It allows your exhibitors, chapters, groups and other affiliates to request reservations at the different facilities available onsite. Space requests are made through a responsive, online interface where the site collects information about the room type, optional locations, attendance, amenities and presentation requirements.
Show managers define the approved event types, times and locations ensuring there are no conflicts with the primary event agenda. The final vetting system brings all of the details together for a simple and highly efficient approval process.
Request Forms:
Administrative Dashboard
Simple, fast and feature-rich are the words that best describe CDS’ eReg for managing specialty events.
Using an intuitive, online interface, you can launch your own custom, branded registration pages in hours. Badges can be printed complete with QR code for exhibitor lead retrieval and a full-reporting system gives you real-time insight into your entire event.
Even though the system is simple to use, professional support is always included with eReg to ensure a smooth event from registration launch through post-show analysis. eReg is built on the same core registration platform as our custom registration solutions and has many of the same powerful features. Using the core platform also means that eReg has the same attendee management and event reporting tools as our custom registration.
eReg was designed to give event managers the ability to have an inexpensive and flexible registration system for events that don’t have the scope of an annual event, but that are often almost as complex. Association chapters, divisions and groups as well as corporate clients have found eReg to be the solution that adapts to their diverse requirements—quickly and completely.
Features:
Modules:
Put your attendees in the driver’s seat.
The RRC provides access to complete registration information allowing contact information to be updated, confirmations to be printed and credentials retrieved for fast onsite check‐in. Items can also be reviewed and new selections added. Social media integration allows friends and contacts to be invited to attend through direct messages or status postings.
Features:
Get your exhibitors registered and building booth traffic.
The Exhibitor Resource Center is the central location for exhibitor registration and networking. Exhibitors perform a few simple steps to get their booth staff registered and move on to preparing for the event. Networking tools including Exhibitor Emails and VIP Invitations are explained and linked from the Resource Center to help exhibitors build their booth traffic and put qualified attendees on your show floor. Lead retrieval ordering and support are explained and linked as well.
Dedicated customer service is the cornerstone of a successful event!
No one delivers a higher level of personalized service than CDS’ inhouse Customer Support Contact Center. More than just a call center, we provide a professional, personal face for your event with live phone, chat and email support.
Dedicated phone numbers ensure that your attendees and exhibitors are greeted with your unique show message and are quickly routed to a highly-trained Customer Service Specialist. The chat feature is embedded in your CDS created attendee and exhibitor registration web pages and is quickly accessible for any event questions. Phone, chat and dedicated event email accounts are staffed live during business hours for fast and accurate correspondence.
Features:
Put your important messages right in the palm of your attendee’s hand.
Send out text announcements to targeted groups in a format they’re sure to notice. Show management can define groups based on registration classes and items, then send messages out to all group members simultaneously. Announcements, schedule changes, updates and notifications can be sent to different groups in real-time. Schedule alerts beforehand and retain the ability to make last minute adjustments.
Text alerts use cell phone numbers with an opt-in collected during registration. Participants always have the option to opt-in or out after registration using the shows dedicated text number.
Features
Stats:
Provide customer support the way your attendees want it.
Conversations are one-to-one correspondence between attendees and event representatives. Attendees text questions to the event management team using a unique event number. Event representatives respond to text messages using a responsive, web-based interface that tracks, categorizes and archives all text messages from the event.
The system is managed from anywhere on any device through an easy-to-use interface. Administrators categorize incoming and outgoing text messages by subjects that they define. Messages can be reviewed by subject for quick responses to recurring questions. Messages can be tagged with administrators’ comments or forwarded to other administrators for a response.
Features
Email campaigns effectively deliver your customized message to a receptive target audience.
With 66% of all emails read on mobile devices*, it is important that your promotional efforts keep pace with technology. Your event message and calls-to-action are clear and legible across all platforms and devices. Instead of getting lost, important information and links are as easy to find on phones and tablets as they are on a PC. The emails are assembled by our professional email designers to ensure maximum impact with all recipients.
Benefits
*US Consumer Device Preference Report from MovableInk, January 2015
Data channels and insights that are now available make it possible to reach truly qualified attendees with the individual message that makes them become loyal fans of your event.
CDS is ready to help you conquer the world of segmented marketing by helping you identify and reach more qualified attendees. Our Account Executives and event teams are prepared to share best practices and creative ideas that make campaigns successful. We’ll help you match key market segments to the unique event information that makes prospective attendees want to be onsite.
CDS Marketing Programs and Products
